Privacy Policy
Privacy Policy — Absolute IV
Absolute IV
5/22 Willesee Crescent, Kincumber NSW 2251
P: 0412 831 226
E: hello@absoluteiv.com.au
Last updated: August 2026
1. About This Policy
Absolute IV (21 629 223 650) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, store, and disclose personal information, including health information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or engaging our services, you consent to the collection and use of your information as described in this policy.
2. What Information We Collect
We may collect the following types of personal information:
Personal and contact information
- Name, date of birth, address, phone number, and email address
- Emergency contact details
Health information (sensitive information)
Because we provide clinical and wellness services, we collect health information including:
- Medical history, current medications, and known allergies
- Pre-treatment health screening responses
- Information relevant to your suitability for specific services (IV therapy, hyperbaric oxygen, light therapy, coaching and consulting)
- Adverse event information where relevant
Health information is a sensitive information category under the Privacy Act. We collect this information only where it is reasonably necessary to provide you with safe, appropriate services.
Booking and payment information
- Appointment history and service preferences
- Payment records (we do not store full credit card details)
Website usage information
- IP address, browser type, pages visited, and time spent on our website, collected via Google Analytics
- Cookies (see Section 8)
3. How We Collect Information
We collect personal and health information:
- Directly from you via intake forms and health screening questionnaires completed prior to each appointment
- Via our online booking system (Acuity Scheduling)
- Via email, phone, or in-person consultation
- Automatically through our website via Google Analytics
- Via marketing communications where you have opted in (e.g. email newsletter)
Where it is lawful and practicable, we collect information directly from you. We will not collect information about you from third parties without your knowledge unless required by law.
4. Why We Collect and Use Your Information
We collect and use your personal and health information to:
- Assess your suitability for and safely deliver our services
- Administer your bookings and appointments
- Communicate with you about your appointments, treatment, and health
- Comply with our legal and professional obligations as a registered health practitioner
- Liaise with your authorised prescriber regarding your treatment protocols
- Liaise with compounding pharmacies in relation to the preparation of your prescribed treatments
- Send you marketing communications where you have consented to receive them
- Improve our website and services through anonymised analytics data
We will not use your health information for marketing purposes without your explicit consent.
5. Disclosure of Your Information
We may disclose your personal and health information to the following third parties:
Authorised prescriber
Your health information, including screening data and treatment history, may be shared with our authorised prescriber for the purposes of prescribing IV nutrient therapy protocols. This is a clinical necessity and is conducted in accordance with applicable nursing and prescribing standards.
Compounding pharmacies
Relevant health and treatment information may be shared with compounding pharmacies for the preparation of your prescribed infusion formulations.
Booking and administrative platforms
We use Acuity Scheduling to manage appointments. Booking information is stored on Acuity’s servers in accordance with their privacy policy. We recommend reviewing Acuity’s privacy policy at acuityscheduling.com/privacy.php.
Marketing platforms
If you opt in to marketing communications, your name and email address may be stored in a third-party email marketing platform (such as Mailchimp or similar). You may unsubscribe at any time. We will not share your health information with marketing platforms.
Analytics
We use Google Analytics (via MonsterInsights) to collect anonymised website usage data. Google Analytics uses cookies and collects data such as IP address, pages visited, and session duration. This data is aggregated and does not identify you personally. For more information, see Google’s privacy policy at policies.google.com/privacy.
Legal obligations
We may disclose your information where required to do so by law, court order, or in connection with legal proceedings.
We will not sell, rent, or trade your personal information to any third party.
6. Storage and Security of Your Information
We take reasonable steps to protect your personal and health information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Measures include:
- Password-protected systems and access controls
- Secure storage of physical records where applicable
- Use of reputable third-party platforms with their own security standards
No data transmission over the internet is completely secure. While we take all reasonable precautions, we cannot guarantee the absolute security of information transmitted to or from our website.
Health records are retained in accordance with applicable legal requirements. In Australia, health records for adults are generally retained for a minimum of 7 years from the date of last service.
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate or out-of-date information
- Request deletion of your information, subject to our legal obligations to retain certain records
- Withdraw consent to marketing communications at any time
- Make a complaint about how we handle your information
To exercise any of these rights, please contact us at hello@absoluteiv.com.au. We will respond to your request within 30 days.
8. Cookies
Our website uses cookies — small text files placed on your device — to improve your browsing experience and collect analytics data. Cookies used on our website include:
- Google Analytics cookies — to track anonymised website usage
- Session cookies — to maintain functionality during your visit
You can disable cookies through your browser settings, however this may affect the functionality of some parts of our website.
9. Marketing Communications
We may send you marketing communications (such as newsletters, promotions, or health and wellness content) where you have opted in to receive them. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at hello@absoluteiv.com.au.
We will never send marketing communications that include your health information or that reference your individual treatment history.
10. Complaints
If you have a concern about how we have handled your personal information, please contact us in the first instance at hello@absoluteiv.com.au. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. The current version will always be available on our website. The date of the most recent update is noted at the top of this page.
12. Contact Us
For all privacy-related enquiries, requests, or complaints:
Absolute IV
5/22 Willesee Crescent, Kincumber NSW 2251
E: hello@absoluteiv.com.au
P: 0412 831 226